GENERAL

1.1.   These terms and conditions ("Terms") explain your rights and obligations in relation to this web site located at www.stretcherbarsdirect.co.uk ("Site") and any goods purchased through this Site. Please read them carefully. You may have other rights granted by law and these Terms do not affect these. If there is anything you do not understand then please contact us.

1.2.   This Site is operated by Stretcher Bars Direct ("we", "our" or "us"), located at 66 Percy Road, Aylestone, Leicester, LE2 8FN. You can telephone us on 0844 736 1922 and email us at info@stretcherbarsdirect.co.uk.

1.3.   We may change the Terms at any time by posting such changes on the Site. Your continued use of the Site after notice of changes shall mean you are bound by the new terms.

SITE USE

2.1.   The content of and copyright in the Site is owned by or licensed to us. You are permitted to view or print individual pages for your own personal use. Any other use must be with our prior written permission.

2.2.   We reserve the right to suspend, restrict or terminate your use of this Site at any time.

PURCHASING FROM US

3.1.   The Site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to despatch of such goods.

3.2.   By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to third-party couriers).

3.3.   We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full. Your order will be deemed to have been accepted when we despatch to you the goods which form your order. We may, at our discretion, reject your order.

3.4.   All specifications, sizes, photographs, descriptive matter and advertising published by us or contained on our Site are issued only for giving an approximate idea of the goods described in them and are intended as a guide only. They do not form part of the Terms.

3.5.   Prices are subject to change without prior notification.

3.6.   Products are subject to availability. If a product you have ordered becomes unavailable due to circumstances beyond our control, we will supply substitute goods. If the subsitute goods are not wanted, we will meet the cost of returning them.

PRICING

4.1.   All prices are in British Pounds and Value Added Tax will be added at checkout where applicable. We reserve the right to adjust the VAT element if this changes from 17.5%.

DELIVERY

5.1.   We aim to despatch goods the same day we receive of your payment, and deliver goods to you in 1 working day from despatch. Orders made after 12pm will be processed the following working day. We may not be able to provide an exact delivery date or time of day. International orders may take 2-7 working days from date of despatch to be delivered.

5.2   Note that Stretcher Bars Direct does not charge customs duties on International shipments outside of the EU. If any additional customs charges are incurred during your shipment, they are not calculated or monitored by us nor are they the responsibility of Stretcher Bars Direct. We recommend that you check with your local customs officials or post centre for more information regarding importation taxes/duties that may be applicable to your online order with us.

RETURNS

6.1   Any returns or exchanges as set out below can only be made after a Return Authorisation Number (RAN) has been issued by us. We reserve the right to refuse any returns if this procedure is not followed. To obtain your RAN, you must first contact us via email, including your details of purchase and Order Reference Number, to inform us of your intentions. This must be be done within 7 working days of receiving your order.

6.2   You may return goods (except those contained in 6.8) and receive a refund, if you do so within 7 working days from the date of delivery. Goods must be returned as set out in their original unused condition and with all packaging intact, as set out in 6.8.

6.3   If the goods delivered are faulty or have been damaged in transit, then we will either exchange the goods free of charge, or give you a full refund including delivery costs, providing the goods are returned to us within 7 working days from the date of delivery.

6.4   We will not accept returns for any non-faulty items after 7 working days have elapsed or for items that have been used. In all circumstances you must contact us as set out in 6.1.

6.5   If the item ordered is not to taste and an exchange is required, this can be provided but a delivery charge at our standard rate will be incurred. If you wish to exchange the item for an alternative one, please contact us to ensure that the item you require is available.

6.6   When returning goods, please ensure that you enclose your original invoice along with your RAN number so that we can identify your consignment on arrival. For your protection we strongly recommend that you use a recorded delivery service to return goods. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received by us.

6.7   All goods must be in their original condition and with all packaging intact, as we cannot exchange used goods.

6.8   Following receipt of returned goods as set out above, refunds will be processed within 14 days. Refunds will be credited via the original purchaser's payment method. These Terms do not affect your statutory rights. If you have any further questions please contact us.

CANCELLATION

7.1   Should you wish to cancel any order after making payment, cancellation can only be made via the standard refund process as per Section 6. If you cancel payment with your card provider rather than following our refund policy, you will be liable for fee that provider charges us. Chargebacks will be thoroughly investigated and if neccessary, will referred to relevant investigative or law enforcement agencies.

COPYRIGHT

8.1   All copyright and intellectual property for the content of the site is and will remain the property of us.