returns or exchanges as set out below can only be made after
a Return Authorisation Number (RAN) has been
issued by us. We reserve the right to refuse any returns if
this procedure is not followed. To obtain your RAN,
you must first contact
us via email, including your details of purchase and Order
Reference Number, to inform us of your intentions.
This must be done within 7 working days of
receiving your order.
may return goods (except those contained in 6.8)
and receive a refund, if you do so within 7 working
days from the date of delivery. Goods must be returned
as set out in their original unused condition
and with all packaging intact, as set out
the goods delivered are faulty or have been damaged in transit,
then we will either exchange the goods free of charge, or
give you a full refund including delivery costs, providing
the goods are returned to us within 7 working days
from the date of delivery.
will not accept returns for any non-faulty items after
7 working days have elapsed or for items that have
been used. In all circumstances you must
contact us as set out in 6.1.
the item ordered is not to taste and an exchange is required,
this can be provided but a delivery charge at our standard
rate will be incurred. If you wish to exchange the item for
an alternative one, please contact
us to ensure that the item you require is available.
returning goods, please ensure that you enclose your original
invoice along with your RAN number so that we can identify
your consignment on arrival. For your protection we strongly
recommend that you use a recorded delivery service
to return goods. Proof of posting is not proof of receipt
and all goods remain the responsibility of the customer until
they are received by us.
goods must be in their original condition
and with all packaging intact, as we cannot
exchange used goods.
receipt of returned goods as set out above, refunds will be
processed within 14 days. Refunds will be credited via the
original purchaser's payment method. These Terms do not affect
your statutory rights. If you have any further questions please